The language of complaint

This page has links to teaching resources about the language of complaint.
These are for teachers working with people who are not confident speaking and writing English.
They are free for anyone to use.

The resources cover four topics:
It’s OK to complain [download PDF]
Complaining about goods or services [download PDF]
Writing to complain [download PDF]
Where to get more help with resolving a complaint [download PDF]

The resources suggest using leaflets and booklets from agencies mentioned on this site. Many of the agencies on this site have case studies or case notes that you can use as examples for the exercises on the sheets.

We thank English Language Partners and Literacy Aotearoa for their feedback on the development of these resources.