Categories and Agencies

Access to Information personal and official
Ombudsmen
Privacy Commissioner

Advertising
Advertising Standards Authority (ASA)

Age Discrimination
Human Rights Commission (HRC)

Aged care
Health & Disability Commissioner (HDC)

Banks
Banking Ombudsman
Financial Dispute Resolution (FDR)

Billboard Advertising
Advertising Standards Authority (ASA)

Charities
Department of Internal Affairs - Charities

Cinema Advertising
Advertising Standards Authority (ASA)

Collecting for charity
Department of Internal Affairs - Charities

Corruption and mal-administration
Ombudsmen

Credit Cards
Banking Ombudsman
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Credit Provider
Banking Ombudsman
Insurance & Savings Ombudsman (ISO)
Commerce Commission
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Credit Reporting Agency
Privacy Commissioner
Financial Dispute Resolution (FDR)

Dental Services
Health & Disability Commissioner (HDC)

Direct Mail
Advertising Standards Authority (ASA)

Direct marketing
Privacy Commissioner

Disability Discrimination
Health & Disability Commissioner (HDC)
Human Rights Commission (HRC)

Disability Services
Health & Disability Commissioner (HDC)

Discrimination
Human Rights Commission (HRC)

Doctor
Health & Disability Commissioner (HDC)

Domain Names
.nz Dispute Resolution Service

Donations to charity
Department of Internal Affairs - Charities

Education Provider

Electricity Company
Electricity & Gas Complaints Commissioner

Employment status discrimination
Human Rights Commission (HRC)

Equal Opportunity
Human Rights Commission (HRC)

Fair Trading Agency
Commerce Commission

Family / Marital Status Discrimination
Human Rights Commission (HRC)

Faulty goods
Consumer Affairs

Financial Services
Banking Ombudsman
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Fire and General Insurance
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Foreign Exchange
Banking Ombudsman
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Freedom of Information
Ombudsmen
Privacy Commissioner

Gas Company
Electricity & Gas Complaints Commissioner

Government Central
Ombudsmen
Privacy Commissioner

Government Local
Ombudsmen
Privacy Commissioner

Health Insurance
Insurance & Savings Ombudsman (ISO)
Financial Dispute Resolution (FDR)

Health Provider
Health & Disability Commissioner (HDC)

Health Service
Health & Disability Commissioner (HDC)

Hospital
Health & Disability Commissioner (HDC)

Human Rights
Human Rights Commission (HRC)

Insurance Broker
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Insurance Claim
Insurance & Savings Ombudsman (ISO)
Financial Dispute Resolution (FDR)

Interactive Advertising
Advertising Standards Authority (ASA)

Internet Services
Telecommunication Dispute Resolution (TDR)

Investment Advice
Banking Ombudsman
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Lending
Banking Ombudsman
Insurance & Savings Ombudsman (ISO)
Commerce Commission
Financial Services Complaints Ltd (FSCL)

Life Insurance
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Liquor Promotions
Advertising Standards Authority (ASA)

Local Government / Councils
Ombudsmen
Privacy Commissioner

Magazine Advertising
Advertising Standards Authority (ASA)

Magazine Article
Press Council (NZPC)

Mental Health Services
Health & Disability Commissioner (HDC)

Misleading Conduct
Commerce Commission

Mobile Phone Company
Telecommunication Dispute Resolution (TDR)

Mortgage Broker
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Mortgage Transaction
Banking Ombudsman
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Newspaper Advertising
Advertising Standards Authority (ASA)

Newspaper Article
Press Council (NZPC)

Nursing Home
Health & Disability Commissioner (HDC)

Official Information
Ombudsmen

Opthalmologists
Health & Disability Commissioner (HDC)

Opticians
Health & Disability Commissioner (HDC)

Personal Information Enquiries
Privacy Commissioner

Personal Information Issues
Privacy Commissioner

Phone services - Fixed Line
Telecommunication Dispute Resolution (TDR)

Phone services - Mobile
Telecommunication Dispute Resolution (TDR)

Physiotherapy
Health & Disability Commissioner (HDC)

Police
Independent Police Conduct Authority (IPCA)

Political opinion discrimination
Human Rights Commission (HRC)

Prices
Commerce Commission

Privacy Breach
Privacy Commissioner

Race Discrimination
Human Rights Commission (HRC)

Racial Harrassment
Human Rights Commission (HRC)

Radio Advertising
Advertising Standards Authority (ASA)

Radio Programme
Broadcasting Standards Authority (BSA)

Real estate
Real Estate Agents Authority

Real estate licensees
Real Estate Agents Authority

Refunds
Consumer NZ

Religious / Ethical Belief Discrimination
Human Rights Commission (HRC)

Residential Facility
Health & Disability Commissioner (HDC)

Rest Home
Health & Disability Commissioner (HDC)

Retirement Savings
Banking Ombudsman
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Retirement Village
Health & Disability Commissioner (HDC)

Scamwatch
Consumer Affairs

Sex / Gender Discrimination
Human Rights Commission (HRC)

Sexual Orientation Discrimination
Human Rights Commission (HRC)

Stockbroker
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

Superannuation Fund
Insurance & Savings Ombudsman (ISO)
Financial Services Complaints Ltd (FSCL)
Financial Dispute Resolution (FDR)

T V Programme
Broadcasting Standards Authority (BSA)

Telecommunication Services
Telecommunication Dispute Resolution (TDR)

Telephone Service
Telecommunication Dispute Resolution (TDR)

Television Advertising
Advertising Standards Authority (ASA)

Trustee
Financial Services Complaints Ltd (FSCL)

Whistle-Blower
Ombudsmen