Financial Dispute Resolution (FDR)
A free and independent service for consumers to make complaints about financial service organisations and advisers.
A free and independent service for consumers to make complaints about financial service organisations-finance and insurance companies; banks; credit unions; superannuation trustees; forex operators; pension plans; fund managers; public issuers; contributory mortgage brokers and nominees companies etc; and financial advisors.
The financial organisation organisation or adviser being complained about must be a member of the FDR service. Consumers can see the full list of scheme members on the FDR website: http://fdr.org.nz/members
Complaints must be made first to the financial service provider or adviser, who must be given a chance to respond.
Complaints can be made in writing, online or by telephone.